Terms of Use

Last updated : October 6, 2026

These terms govern the use of ScalyX, a multi-account management service for agencies that publishes content from real phones and gathers the statistics of the social media accounts the agency manages. ScalyX is published by ScalyX (company being incorporated, contact: [email protected]) (“ScalyX”, “we”). Paid subscriptions are also governed by the Terms of Sale. In case of discrepancy between languages, the French version prevails.

1. Who can use ScalyX

ScalyX is reserved for professionals (agencies, companies, self-employed creators) acting for their business. Access is granted on application: ScalyX may accept or refuse an agency without having to justify it. The person who creates the agency’s account declares that they are authorised to bind it.

2. Accounts and team

Each member has a personal account (email and password, or Google / Apple sign-in, optional two-factor authentication). The agency chooses its members and their role (owner, manager, assistant), keeps credentials confidential and is responsible for everything done from its accounts. Report any suspected unauthorised access to [email protected] without delay.

3. What ScalyX does

• Shows and controls, from the browser, the phones the agency connects through the ScalyX app installed on its computer (or phones rented from ScalyX, with the Rental offer).
• Publishes, at the scheduled time, the content prepared by the agency on Instagram, Threads, X, TikTok, Facebook and YouTube, with the official app of each network.
• Runs the automations the agency sets up (feed scrolling, likes within the limits it chooses, profile changes).
• Collects statistics: public statistics automatically, and more detailed ones when the agency connects an account through the official API.
• Provides the Xylacs assistant and the included AI, which act only within the agency’s account and never publish without its approval.

4. The agency’s commitments

• Only use phones, accounts and content that it owns or is authorised to use, with the consent of the people concerned (in particular the creators it represents).
• Comply with the law and with the terms of each social network. The agency chooses what it publishes and the automations it runs, and remains solely responsible for them, including the pace of publications and interactions.
• Not publish illegal, hateful, violent, misleading or infringing content, nor content involving minors in an inappropriate way; no spam, impersonation or fraud.
• Not attempt to access other agencies’ data, bypass the service’s limits or security, reverse-engineer it, overload it or resell it without written agreement.

Social networks may restrict, suspend or close an account at their sole discretion. ScalyX has no control over these decisions and cannot be held responsible for them.

5. The agency’s content and data

The agency keeps all rights to its content (media, captions, schedule, statistics). It grants ScalyX only the rights needed to host, process and publish it on its behalf, for the duration of the service. For the personal data contained in this content, ScalyX acts as a processor on the agency’s instructions: see article 9 and the Privacy Policy.

6. Confidential mode and access by ScalyX

By default, nobody at ScalyX opens an agency’s models, files, statistics or phone screens. Support only accesses them with the agency’s explicit agreement, for the duration it chooses, which it can stop at any time. ScalyX may access technical data (logs, errors) to keep the service running and secure.

7. Availability and changes

ScalyX makes every effort to keep the service available and secure, without guaranteeing uninterrupted operation (best-efforts obligation). Maintenance may interrupt it briefly. Social networks frequently change their apps and interfaces, which may temporarily disrupt certain features: ScalyX adapts the service as quickly as possible. ScalyX may change or add features; a substantial change unfavourable to the agency is announced in advance.

8. Liability

ScalyX is liable only for direct damage resulting from a breach of its obligations, up to the amounts paid by the agency over the last twelve months. ScalyX is not liable for indirect damage (loss of income, audience, followers or data, damage to image), nor for decisions made by social networks, the content published by the agency, the phones and computers it uses, or misuse of its credentials.

9. Personal data (processing agreement)

For the data it processes on behalf of the agency, ScalyX: acts only on its documented instructions (using the service); keeps it confidential and limits access to authorised staff bound by confidentiality; implements appropriate security measures (encryption in transit, access control, backups); uses only the sub-processors listed in the Privacy Policy, under equivalent obligations, and informs the agency of any change; helps it respond to requests from the people concerned and notifies it of any data breach without undue delay; deletes or returns the data at the end of the service. The agency guarantees that it has a legal basis for the data it entrusts to ScalyX.

10. Suspension and termination

The agency can stop using ScalyX at any time; the subscription ends as provided in the Terms of Sale. ScalyX may suspend or close an account, after notice except in emergencies, in case of serious breach of these terms (illegal content, attack on the service, non-payment). After closure, the agency’s data is deleted within 30 days, except what the law requires us to keep (invoices).

11. Changes to these terms

ScalyX may update these terms. The agency is informed at least 30 days before a substantial change takes effect; continuing to use the service afterwards means accepting it.

12. Law and disputes

These terms are governed by French law. In case of dispute, the parties seek an amicable solution first; failing that, the courts within the jurisdiction of ScalyX’s registered office have exclusive jurisdiction.

Contact: [email protected] · Legal Notice